Terms and Conditions

Last updated: 12/12/25

Welcome to The Daily Hug (“we”, “us”, “our”).

These Terms and Conditions govern your use of our website: www.thedailyhug.org, your
subscription to our digital magazine, and any purchases made through our online shop.

By accessing or using our Site, you agree to be bound by these Terms.

If you do not agree, please do not use our Site.

1. About Us

The Daily Hug
Email: hello@thedailyhug.org

The Daily Hug
4th Floor, Silverstream House
45 Fitzroy Street
Fitzrovia, London W1T 6EB

We operate an online wellbeing and positive-news publication offering free and premium
digital content, as well as merchandise via our online shop.

2. Use of Our Website

You agree to use our Site only for lawful purposes. You must not:

• Interfere with the proper working of the website
• Attempt to hack, disrupt or gain unauthorised access to our systems
• Use the Site in a way that could harm us or other users
• Copy, redistribute, or misuse our content in any way not permitted

We may suspend or terminate access for users who breach these Terms.

3. Accounts and Subscriptions

3.1 Creating an Account

To access subscriber-only content or make purchases, you may need to create an account.

You are responsible for:

• Providing accurate information
• Keeping your login details confidential
• Any activity that occurs under your account

3.2 Subscription Service

The Daily Hug offers a £15 per year subscription (or as otherwise advertised). This gives
access to premium digital content and subscriber benefits.

By subscribing, you agree that:

• Subscription fees are payable in advance
• Your subscription renews annually unless cancelled
• Prices may change, but we will notify you in advance
• Refunds are only provided as set out below

3.3 Cancellation

You may cancel your subscription at any time through your account or by contacting us.

Cancellation stops future payments but does not refund the current subscription period,
unless required by law.

4. Digital Content

Subscribers receive access to digital articles, features, downloads and other content.

You acknowledge that:

• Digital content is for personal, non-commercial use only
• You may not copy, sell, share, or distribute subscriber-only content
• We reserve the right to update, remove, or change content at any time

5. Online Shop & Merchandise

We offer merchandise and digital products for sale on our Site.

5.1 Prices and Payments

All prices are listed in GBP.

Payments are processed securely by trusted third-party providers.

We do not store full payment information.

5.2 Delivery

For physical goods (fulfilled by print-on-demand partners):

• Delivery times are estimates only
• Delays caused by couriers or suppliers are outside our control
• Any customs fees (if applicable) are your responsibility

5.3 Returns & Refunds

Because items are often print-on-demand, returns may be limited.

We offer refunds or replacements where:

• Items arrive damaged
• Items are defective
• We sent the wrong item

You must notify us within 14 days of receiving the product, with photo evidence where
relevant.

Digital products (e.g., downloadable content) are non-refundable unless faulty.

6. Intellectual Property

All content on The Daily Hug website—including articles, images, videos, branding,
graphics and digital downloads—is owned by us or licensed to us.

You may not:

• Copy or reproduce content
• Sell or redistribute it
• Remove branding or copyright notices
• Use our content for commercial purposes

You may share links to our articles on social media with credit.

7. User-Generated Content

If you submit stories, comments, feedback or other content:

• You grant us a non-exclusive, royalty-free licence to use, display, edit and publish it
• You confirm the content does not infringe the rights of others
• We may remove content that is harmful, inappropriate, or violates these Terms

8. Disclaimer of Liability

The Daily Hug aims to provide uplifting, positive and wellbeing-focused information.

However, we do not guarantee:

• That all information is accurate, complete or current
• That the Site will be free from errors or interruptions

To the maximum extent permitted by law, we are not liable for:

• Any loss or damage arising from your use of our Site
• Inability to access the Site
• Third-party services, links, products or content

Nothing in these Terms limits liability where it would be unlawful to do so (e.g., for fraud
or personal injury).

9. External Links

Our Site contains links to other websites, social media platforms and embedded content
(such as YouTube videos).

We are not responsible for the content, privacy practices or reliability of external sites.

10. Privacy & Cookies

Your use of the Site is also governed by:

• Our Privacy Policy
• Our Cookie Policy

These explain how we collect, use and protect your personal data.

11. Termination of Access

We may suspend or terminate your account if:

• You breach these Terms
• We suspect fraud or misuse
• We discontinue our subscription service

You may request account deletion at any time.

12. Changes to These Terms

We may update these Terms occasionally.

When changes are made, we will update the “Last updated” date at the top.

Continued use of the Site indicates your acceptance of any revised Terms.

13. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be handled by the courts of England and Wales.

14. Contact Us

If you have questions or concerns about these Terms, contact:

The Daily Hug
Email: hello@thedailyhug.org

The Daily Hug
4th Floor, Silverstream House
45 Fitzroy Street
Fitzrovia, London W1T 6EB